條款及細則
最後更新日期:2026年5月7日
本條款及細則(「本條款」)規管您對 Dimsuen App 及 Dimsuen 網站(統稱「Dimsuen 用戶平台」)的存取及使用,以及由 Fate Hub Limited、其聯屬公司或第三方營運商擁有及營運的一切相關服務、平台及功能。
本條款僅適用於獲批准使用 Dimsuen 用戶平台服務的用戶。如您是尋求透過本平台提供服務的靈性、玄學或算命從業者、顧問或諮詢師,請參閱 Dimsuen 師傅 App 上的《條款及細則(師傅)》。
使用 Dimsuen 用戶平台前,請仔細閱讀本條款。註冊帳戶、作出預約或以其他方式存取或使用 Dimsuen 用戶平台,即表示您有條件地同意受本條款法律約束;本條款須與本公司的私隱政策及本條款透過引用納入的任何文件一併仔細閱讀,並受其補充。如您不同意本條款、本公司的私隱政策或任何透過引用納入的文件,您不得註冊帳戶,並必須立即停止使用 Dimsuen 用戶平台。
1. 定義
- 「預約」指用戶就與師傅進行一次服務時段而作出的已確認預留。
- 「本公司」指根據香港法律註冊成立的 Fate Hub Limited;「我們」、「本公司」及「我們的」應據此解釋。
- 「Dimsuen App」指由本公司為一般消費者及用戶營運的專用流動應用程式及使用者介面。
- 「Dimsuen 內容」指於平台展示或呈現的所有材料,包括形式及媒介,或由平台使用者透過平台上載、提交、發布或傳送,或以其他方式向本公司及/或其第三方營運商提供的任何材料、資料或內容。
- 「Dimsuen 師傅 App」指本公司專為師傅提供的專用流動應用程式及使用者介面,供師傅註冊、管理其個人檔案及處理預約。
- 「Dimsuen 服務」指本公司自行或代表第三方營運商於平台提供的任何服務,包括但不限於使用平台。
- 「Dimsuen 網站」指本公司網站 www.Dimsuen.com。
- 「動態提供」指平台的自動化系統根據可變參數,包括但不限於可用廣告庫存、定價結構、師傅發起的有效付費推廣活動,以及用戶的即時地理位置或行為資料,以演算法即時輪換、隨機排序、分配及傳送贊助內容。
- 「費用」指師傅訂定並於平台展示、由用戶就一次服務時段應付的總金額。
- 「形式及媒介」指任何現時已知或日後開發的通訊、表達或數碼展示方式、格式、渠道或載體,包括但不限於文字、原始碼或目標碼、圖像、圖形、圖表、音訊、影片、視聽錄製、直播、數據、文章、網誌文章、相片、插圖、動畫及任何其他數碼或實體材料。
- 「香港」指中華人民共和國香港特別行政區。
- 「師傅」指其申請已獲本公司批准、於 Dimsuen 師傅 App 及 Dimsuen 網站上或透過該等平台提供服務的任何獨立靈性、玄學或算命從業者、顧問或諮詢師,包括但不限於風水師、占星師、八字顧問、塔羅牌師、姓名分析師及類似從業者。
- 「師傅內容」指師傅透過平台上載、提交、發布或傳送,或以其他方式向本公司及/或其第三方營運商提供的任何形式及媒介,或其他材料、資料或內容。
- 「平台」統稱 Dimsuen App、Dimsuen 師傅 App、Dimsuen 網站,以及由本公司營運的一切相關軟件、應用程式介面、功能及數碼服務。
- 「個人檔案」指師傅於Dimsuen 用戶 App、Dimsuen 師傅 App 及 Dimsuen 網站上的面向公眾列表及數碼店面,當中展示包括但不限於師傅姓名、照片、簡介、資歷、可供預約時間及費用的資料。
- 「服務時段」指師傅與用戶透過平台提供的視像、語音或文字通訊工具進行的預定或即時數碼諮詢。
- 「贊助內容」指由師傅或獲授權第三方廣告商提交、並按付費或商業激勵基準在平台任何介面上獲精選、置頂或顯著展示的任何推廣、行銷或廣告性材料,包括但不限於文章、網誌文章、音訊錄製、影片片段、直播、橫幅或圖像。
- 「用戶」指於 Dimsuen App 註冊帳戶,以瀏覽、預約或購買師傅於平台或透過平台提供的服務的任何使用者。
- 「用戶內容」指用戶透過平台上載、提交、發布或傳送,或以其他方式向本公司及/或其第三方營運商提供的任何形式及媒介,或其他材料、資料或內容。
2. 資格及帳戶註冊
2.1 年齡及法律行為能力要求
您必須年滿18歲,並具備根據香港法律訂立具約束力合約的完全法律行為能力,方可於 Dimsuen 用戶平台註冊帳戶或預約服務時段。註冊帳戶即表示您確認符合該等資格要求。
2.2 帳戶資料準確性
提交申請即表示您明確向本公司聲明及保證,所有提供的資料、資格及文件均屬真實、準確、完整、最新且並無誤導成分。任何失實陳述或違反本保證的情況,包括提供偽造、誇大或欺詐性的資歷,均可能導致您的申請被即時拒絕、帳戶被暫停或永久終止,而不影響本公司根據香港法律可追求的任何法律補救。
2.3 帳戶資料變更
您有責任時刻確保您的帳戶資料準確、真實及最新。
2.4 帳戶憑證及安全
您須全權負責保護並嚴格保密您的帳戶登入憑證,包括使用者名稱、密碼及雙重認證令牌。您須就於您的帳戶下發生的一切活動、交易及行為承擔全部及專屬責任。如發現或懷疑有任何未經授權的存取、安全漏洞或帳戶憑證洩露,您必須立即透過電郵 admin@dimsuen.com 通知本公司。因您未能妥善保護帳戶憑證而導致的任何損失、損害或未經授權的資料披露,本公司概不負責。
2.5 每人僅限一個帳戶
每名人士僅可於平台維持一(1)個有效用戶帳戶。嚴禁建立重複帳戶、以化名建立的帳戶或使用虛假身分的帳戶。本公司保留絕對權利,在不另行通知的情況下調查、合併、暫停或永久終止任何重複或疑似欺詐帳戶。
3. 本公司作為市場營運商的角色
3.1 僅作為市場平台
平台作為網上多供應商市集營運,旨在透過促進數碼連接及安排時間,將用戶與師傅連繫起來。本公司僅作為科技服務提供者,並不自行提供、出售或轉售任何種類的靈性、玄學或算命意見、服務或諮詢。
3.2 獨立師傅
師傅僅以獨立服務提供者及承包商身分營運。本條款任何內容均不得解釋為在本公司與任何師傅之間建立僱傭關係、合營、合夥、代理或特許經營關係。本公司不會指示、控制或規定師傅在服務時段內所採用的具體方法;本公司亦非用戶與師傅直接訂立的任何協議或交易的一方,亦不就該等協議或交易承擔責任。
3.3 不保證質素或結果
儘管本公司對師傅設有內部審查及驗證的入駐流程,該等流程不構成認可、保證或陳述。本公司明確否認就任何師傅提供的任何服務時段、服務或材料的質素、準確性、可靠性、文化效能或結果承擔任何及全部責任。所有服務時段均由您自行全權酌情預約、接受及依賴,風險由您自行承擔。
3.4 不構成專業意見
透過平台提供的所有服務及材料均嚴格屬靈性及詮釋性質,僅供娛樂及個人指引用途。該等內容不構成,亦不得被視為或依賴為專業法律、醫療、精神病學、心理學、財務或任何其他類別的受規管或專業意見。
3A. 平台及 Dimsuen 內容
3A.1 使用 Dimsuen 內容
3A.1.1 所有 Dimsuen 內容均受版權及/或其他知識產權保障。本平台及 Dimsuen 內容僅供您個人及非商業性使用 Dimsuen 服務,並只可按本條款使用。
3A.1.2 如本公司同意授予您存取平台及/或 Dimsuen 內容的權限,該權限為非專屬、不可轉讓及有限的授權,僅可依照本條款存取平台。本公司可隨時全權酌情決定,且毋須事先通知您,修訂、移除或更改平台上任何部分或全部 Dimsuen 內容的呈現方式、實質內容或功能。
3A.1.3 您必須遵守平台及透過平台存取的 Dimsuen 內容所載的一切版權聲明、商標規則、資料及限制;未經相關權利人明確事先書面同意,或以任何侵犯第三方權利的方式,您不得為任何目的使用、複製、重製、修改、翻譯、出版、廣播、傳送、分發、表演、上載、展示、授權、出售或以其他方式利用平台、Dimsuen 內容、第三方提交內容或任何非您擁有的其他專有權利。
3A.2 本公司就平台及 Dimsuen 內容的責任
3A.2.1 本公司不能保證您於使用平台期間可能互動的其他用戶或師傅的身分。本公司亦不能保證其他用戶、師傅或第三方營運商可能提供的任何內容、材料或資料的真實性及準確性。您透過平台存取的所有 Dimsuen 內容,均由您自行承擔風險;因而導致任何一方遭受的任何損害或損失,均由您獨自負責。
3A.2.2 在任何情況下,本公司均不會就任何 Dimsuen 內容承擔任何責任,包括但不限於 Dimsuen 內容中的任何錯誤或遺漏,或因使用或接觸透過平台發布、電郵、存取、傳送或以其他方式提供的任何 Dimsuen 內容而招致的任何種類損失或損害。
3A.3 排序方式
3A.3.1 我們提供排序及篩選設定,讓您可按可供預約時間、價格建議、人氣、評價或其他準則調整搜尋結果以配合您的偏好。我們持續優化平台以提供最佳體驗,並可能不時測試不同的預設排序演算法。
3A.3.2 第三方營運商亦可能不時參與推廣計劃,以改善其於平台的搜尋排名或可見度;該等計劃可能涉及較高佣金或其他商業安排。任何參與的列表將標示為「贊助」或類似標籤。
4. 用戶義務
4.1 合法使用
您同意僅為合法目的,並以符合本條款、所有平台營運政策及一切適用法律及法規的方式存取及使用平台。
4.2 尊重他人的行為
您同意在任何服務時段或平台的任何通訊範疇中,不從事以下任何被禁止行為:
- 騷擾、辱罵、跟蹤、威脅或恐嚇任何師傅、用戶或本公司代表,或以其他方式作出危害他人人身安全或心理健康的行為;
- 在任何服務時段、個人檔案簡介或平台任何部分使用冒犯性、誹謗性、粗言穢語、歧視性、淫穢或不適當的語言或圖像;或
- 從事任何可能或合理預期會損害任何師傅、用戶或本公司聲譽或利益的行為。
4.3 禁止活動
您不得從事或嘗試協助進行以下任何被禁止活動:
- 為規避或繞過平台費用或預約程序,而在平台以外聯絡、招攬或誘導師傅;
- 未經本公司及所有相關人士明確事先書面同意,並未遵守適用法律的情況下,錄製、截圖、擷取、公開播放或分享任何服務時段或師傅內容;
- 提交、招攬或操控任何虛假、欺騙、誤導或欺詐性資料、資格、評價或評分;
- 將平台、其底層數據、用戶名單或專有品牌用作未經本公司書面明確授權的商業廣告或數據挖掘用途。
4.4 個人責任
您明確確認及同意,您在服務時段後或基於對服務時段的依賴而作出的任何決定、行動及不作為,均完全屬您個人的責任。本公司、其聯屬公司及任何師傅均不就您基於服務時段或任何師傅內容中提供的詮釋性、靈性或建議性內容所作出的任何決定、行動及不作為,包括法律行動、醫療方案或人生決定,接受或承擔任何責任、注意義務或法律責任。您自行承擔接受所有該等服務的全部風險。
5. 預約及付款
5.1 預約程序
用戶可透過平台瀏覽師傅個人檔案、檢視其專長範圍、可供預約時間及費用,並透過平台作出預約。用戶發起的預約請求構成購買服務時段的要約;該要約僅於款項成功處理及透過平台的付款處理系統自動發出數碼預約確認後,方視為獲接受、完成及具合約效力地確認。
5.2 預先付款
所有費用均以平台指定的貨幣計值,並須由用戶在發起預約請求時全額支付。在本公司付款處理系統成功全數結清、授權及收取款項前,任何服務時段均不會獲確認。
5.3 定價
費用由個別師傅獨立釐定,並展示於其各自的個人檔案。儘管師傅享有該等自主權,本公司保留絕對權利,可不時全權酌情訂定、修改或執行最低及最高定價指引。除非另有說明,所有價格均已包括任何適用稅項。
5.4 付款處理
平台付款由我們指定的第三方付款服務供應商處理。本公司不會儲存您的完整付款卡資料。付款即表示您同意受相關付款供應商的條款約束並遵守該等條款。
5.5 服務費
本公司就透過平台進行的每宗交易收取不可退款的服務費,以支援平台的營運及維護。適用服務費詳情將於預約時展示。
6. 取消及退款
6.1 一般不退款政策
於平台作出的所有付款均為最終付款。預約一經確認及款項一經處理,用戶並無自動取消、撤回或退款的權利。用戶必須於作出預約前,仔細查閱師傅個人檔案、專長、可供預約時間及費用。
6.2 酌情退款
本公司保留絕對權利,可按其自身酌情決定及嚴格逐案考慮,審視透過平台指定支援渠道提交的個別退款要求。提交退款要求不會產生任何合約權利或批准保證。本公司就任何退款要求或交易爭議所作的決定,對用戶及師傅均為最終及具約束力。
6.3 因師傅而產生的退款
儘管有第6.1條規定,如原因可直接歸責於師傅的行為或不作為,本公司可全權及絕對酌情安排全額或部分退款,包括但不限於:
- 師傅未有在沒有合理事先通知用戶及平台的情況下出席已確認服務時段;
- 師傅在無合理原因或不可抗力的情況下,單方面於已確認服務時段時長結束前顯著提早終止進行中的服務時段;
- 本公司認定師傅以對服務時段安全、完整性或交付造成重大影響的方式違反平台行為準則;或
- 僅源自師傅一方的技術問題,導致服務時段完全無法進行或完成。
在該等情況下,本公司可全權酌情向受影響用戶的帳戶安排全額或部分退款或發放等值平台積分。
6.4 不因改變主意而退款
退款不會基於用戶改變主意、對任何服務時段或師傅內容的靈性風格、表達方式、感知質素、內容或結果感到不滿,或不同意師傅的觀點、詮釋或建議而獲批。
6.5 拒付
如用戶未先透過平台提交退款要求,而是透過其發卡銀行或付款供應商發起付款爭議、撤銷或拒付,該行為將被視為嚴重違反本條款。在該等情況下,本公司保留絕對權利暫停或終止用戶帳戶,並採取其認為適當的任何其他行動,包括尋求任何法律或行政補救。本公司亦保留絕對權利,要求用戶直接承擔本公司因抗辯未經授權爭議而產生的一切相關行政費、銀行收費及合理法律費用。
7. 內容及評價
7.1 用戶內容
您明白,在存取平台或使用 Dimsuen 服務的過程中,您可能提供可由本公司及/或其第三方營運商就 Dimsuen 服務使用的資料,而該等資料可能對平台其他使用者可見。
您就所有提交、上載、傳送或分享於平台的用戶內容承擔唯一及專屬責任。
提交、上載、傳送或分享用戶內容,即表示您聲明及保證該等內容準確、合法、不違反任何公序良俗標準,且不侵犯任何第三方權利,包括知識產權、私隱權或專有權。您須就因您的用戶內容引致的任何第三方申索,向本公司作出全面彌償。
7.2 禁止內容
您不得提交、上載、傳送或分享任何屬於以下性質的用戶內容:
- 誹謗性、辱罵性、仇恨性、威脅性、淫穢或不雅;
- 虛假、欺騙、誤導或欺詐;
- 侵犯任何第三方的版權、商標、私隱權或其他知識產權;或
- 以其他方式屬非法或違反本條款。
7.3 向本公司授予內容許可
提交、上載、傳送及分享用戶內容,即表示:
- 您向本公司及/或其第三方營運商授予非專屬、全球性、免版稅、已全額支付、永久、不可撤銷、可轉讓及可再授權的權利,以就提供 Dimsuen 服務、營運平台及本公司業務使用、託管、儲存、複製、修改、改編、發布、分發、展示及充分利用該等用戶內容及其所有相關知識產權,包括但不限於在任何媒體格式及透過任何媒體渠道推廣及再發放全部或部分 Dimsuen 服務及其衍生作品,以及為營運、優化、改善及推廣平台及本公司服務之目的;
- 您同意並授權本公司按不時生效的私隱政策使用您的個人資料;
- 您向平台每名使用者授予非專屬許可,使其可透過平台存取您的用戶內容,並按平台功能及本條款所允許的方式使用、修改、複製、分發、製作衍生作品、展示及表演該等用戶內容;
- 您確認並同意,本公司有權重新格式化、修改、創作衍生作品、摘錄及翻譯您提交的任何用戶內容。為免生疑問,上述向本公司授予的許可不影響您對用戶內容材料的所有權,或您授予其他非專屬許可的權利,除非另有書面協議;
- 您聲明及保證,您的用戶內容中的任何內容,包括但不限於文字、圖像及相片,均不違反任何適用法律、法規或任何第三方權利;及
- 您確認並同意,所有公開發布或透過平台私下傳送的用戶內容均由您全權負責,而本公司不會就任何內容中的任何錯誤或遺漏承擔責任。
7.4 內容審核
如本公司認為任何用戶內容違反本條款、有損平台聲譽或屬其他不適當情況,本公司保留絕對權利立即監察、篩選、編輯、隱藏或永久移除該等用戶內容,而毋須另行通知。
8. 贊助內容及精選列表
8.1 贊助內容
平台可能展示、顯示或動態提供由第三方(包括廣告商及師傅)提交的贊助內容。所有贊助內容將清楚標示為「贊助」、「推廣」或以類似標記,以與自然內容作出區分。
8.2 贊助內容的性質
平台納入、展示或動態提供贊助內容,並不構成,亦不得被解釋為本公司對廣告商、師傅或其中任何產品或服務作出的明示或默示認可或推薦。本公司不就任何贊助內容的準確性、真實性、完整性或合法性承擔任何法律責任、注意義務或民事責任。
8.3 精選列表
師傅個人檔案於平台上的定位、可見度、排名及顯著程度,包括平台搜尋結果及目錄資訊流,可能受商業安排影響,包括付費推廣套裝、競價優化費用及師傅選擇的精選列表選項。師傅出現的順序並非僅反映其評分、評價或服務質素。為免生疑問,師傅出現的展示次序、排序或演算法位置,並非僅反映、暗示或保證其過往用戶評分、質性評價、經驗水平或內在服務質素。
8.4 用戶酌情決定
不論師傅於平台上的排名、推廣位置或精選狀態如何,用戶在作出預約決定時均須自行審查師傅個人檔案、評分、資歷及評價。平台上任何師傅個人檔案的排名或精選狀態,僅作為商業展示機制,不得取代用戶對師傅個別適合性的獨立評估。
9. 知識產權
平台所涉及的一切知識產權均屬本公司或其第三方許可人所有。平台、Dimsuen 服務及 Dimsuen 內容作為集體作品及/或彙編作品,受適用版權法、國際公約及其他知識產權法律下的版權及其他知識產權保障。您承諾:(a) 您不得修改、發布、傳送、參與轉讓或出售、複製、基於平台及 Dimsuen 內容、軟件、材料或 Dimsuen 服務的全部或任何部分創作衍生作品、分發、表演、展示或以任何方式利用其任何部分;(b) 您僅可為個人及非商業用途下載或複製 Dimsuen 內容及於平台展示或與 Dimsuen 服務相關的其他項目,並須保留該等內容中的所有版權及其他通知;及 (c) 您不得以任何形式儲存 Dimsuen 內容的任何重要部分。未經本公司或內容版權聲明所指明的版權持有人事先書面許可,嚴禁複製或儲存任何 Dimsuen 內容作個人及非商業用途以外的用途。
10. 免責聲明
10.1 服務性質
透過平台提供或促成的所有服務時段、解讀、諮詢及玄學服務,均嚴格屬靈性、深奧、直覺及詮釋性質,並僅為主觀指引、個人反思及娛樂目的而提供。該等服務不構成任何種類的專業意見,包括醫療、精神病學、心理學、法律、財務、稅務或投資意見。
10.2 不作保證
在法律容許的最大範圍內,平台及其上促成的一切服務均按「現狀」及「現有」基礎提供,本公司明確否認一切明示或默示保證,包括但不限於:
- 平台上任何內容(包括師傅內容)或服務的準確性、真實性、可靠性、完整性或靈性效能;
- 任何師傅對您的特定需要所具備的適合性、資歷、適切性或勝任能力;或
- 平台在任何時候的可用性、安全性或無錯誤運作。
10.3 第三方服務
在法律允許的最大範圍內,本公司對任何第三方的行為、不作為、操守、內容或服務不承擔任何法律責任、注意義務或責任,包括但不限於:
- 任何師傅內容、任何師傅的任何行為、不作為、陳述或操守,以及任何師傅提供的任何意見、解讀、個人檔案或材料(統稱「師傅責任」);
- 第三方支付閘道及計費供應商內部產生的處理錯誤、延誤或資料外洩;及
- 從平台連結或連結至平台的任何第三方網站或服務的準確性、安全性或私隱做法。
您與任何該等第三方服務的互動或依賴,均完全由您自行承擔風險。
11. 責任限制
11.1 排除間接損失
在適用法律所允許的最大範圍內,本公司、其董事、僱員、高級人員、代理人及聯屬公司,均不會就因您使用平台而引致或與之相關的任何間接、附帶、相應、懲戒性、特別或懲罰性損害,包括但不限於收入、利潤、數據、聲譽或機會損失,向您及任何第三方承擔責任。該排除包括但不限於任何利潤損失、商譽損失、數據損失、業務中斷或替代服務成本的申索,無論該等申索基於合約、侵權(包括疏忽)、嚴格責任或其他理由,即使本公司已獲告知可能發生該等損害亦然。
11.2 責任限制
在適用法律所允許的最大範圍內,本公司、其董事、僱員、高級人員、代理人及聯屬公司,就因本條款、使用平台或任何服務時段而引致或與之相關的所有申索、損失、損害或訴因(「申索」),不論基於合約、侵權包括疏忽、違反法定責任或其他理由,對任何用戶承擔的最高累計責任,應嚴格限於該用戶就引致該申索的特定預約或交易直接支付的金額。
11.3 師傅責任申索
任何因師傅責任而引致或與之相關的申索,必須由用戶首先向相關師傅提出。
12. 彌償
您同意就因下列事項引致或相關的一切申索、損失、損害、責任、成本及開支(包括合理法律費用及訟費),向本公司、其母公司、董事、僱員、高級人員、代理人及聯屬公司作出全面彌償、抗辯並使其免受損害:
- 您使用平台或與平台相關的活動;
- 您違反或被指稱違反本條款或平台政策;
- 您違反任何適用法律或法規;或
- 您侵犯或違反任何第三方權利。
13. 爭議解決
13.1 用戶與師傅的爭議
如用戶與師傅之間發生爭議、申訴或服務質素問題(「爭議」),雙方應首先嘗試透過平台內的應用程式通訊工具,以真誠原則直接解決事宜。本公司不會介入調解,亦不就您與師傅直接解決的私人爭議承擔任何民事責任。如未能於七(7)個工作天內達成共同解決方案,任何一方均可根據第13.2條將事宜升級至本公司支援團隊作最終行政審查。
13.2 平台參與
如未能按第13.1條解決爭議,任何一方可透過 admin@dimsuen.com 聯絡本公司以升級處理。本公司保留全權酌情調查爭議及向雙方索取資料的權利。
13.3 本公司決定為最終決定
您同意,在適用法律允許的範圍內,本公司就任何爭議所作決定,包括有關退款、帳戶處置及內容移除的決定,均為最終決定並對所有各方具有約束力。
14. 暫停及終止
14.1 本公司作出終止
如本公司合理相信出現下列任何情況,本公司保留絕對權利隨時即時暫停、限制或終止任何用戶帳戶,而毋須事先通知或承擔責任:
- 您違反本條款或任何平台政策;
- 您的行為或操守對其他用戶、師傅或本公司構成風險;
- 您的帳戶被標記為或涉及欺詐、欺騙、濫用或非法活動;或
- 本公司全權及絕對酌情認為,您繼續存在或於平台上的活動有損平台、師傅或其他用戶的商業利益、營運完整性或整體社群安全。
14.2 用戶作出終止
您可隨時透過電郵 admin@dimsuen.com 聯絡我們,或透過 Dimsuen App 的帳戶設定申請關閉帳戶。帳戶關閉申請須待全數結清任何未償還的財務義務或應付本公司的服務費後,方會處理。除法律另有規定外,關閉帳戶並不使您有權獲得任何未使用積分或預付金額的退款。
14.3 終止的影響
終止後,您使用平台的權利將立即終止。
14.4 條款存續
按其性質應於終止後繼續有效的條文,包括但不限於第7.3、9、10、11、12、14.3、本第14.4條及第15條,於終止後仍繼續適用。
15. 管轄法律及司法管轄權
本條款受中華人民共和國香港特別行政區法律管轄並按其解釋。因本條款引致或與本條款相關的任何爭議,均受香港法院專屬司法管轄。
16. 一般條文
16.1 完整協議
本條款連同私隱政策及免責聲明,構成您與本公司就您作為用戶使用平台所達成的完整協議。本協議取代並消滅雙方此前或同時就平台作出的所有口頭或書面陳述、理解、安排、保證或推廣聲明。
16.2 可分割性
如本條款任何條文根據適用法律屬或變得無效、非法或不可執行,該條文應在使其有效、合法及可執行所必要的最低範圍內作出修改,而其餘條文將繼續全面有效。如無法作出該等修改,相關條文應予分割及刪除。根據本第16.2條對任何條文作出的修改或刪除,不影響其餘條文的有效性、合法性及可執行性;其餘條文將繼續全面有效。
16.3 不構成豁免
本公司未有、延遲或部分行使本條款下任何條文、權利或補救,不構成亦不得解釋為放棄該條文、權利或補救,亦不妨礙或限制日後或進一步行使該權利、補救或任何其他權利或補救。本公司的任何豁免必須以書面作出方具法律效力。
16.4 轉讓
未經本公司事先明確書面同意,您不得全部或部分轉讓、委託、分包、移轉或設定負擔於本條款下的任何權利、責任或義務。任何違反本第16.4條的擬議轉讓均屬無效、作廢且不具法律效力。
本公司保留絕對權利,可在不受限制、不附條件或毋須事先通知您的情況下,轉讓、移轉、更替或委託其於本條款下的任何或全部權利及義務,包括但不限於企業重組、合併、收購或出售其全部或絕大部分資產的情況。
16.5 本條款的變更
本公司保留隨時修訂、更新或修改本條款的權利。如作出重大變更,本公司將透過 Dimsuen App 或發送至您的登記電郵地址,向您提供合理的事先通知。於任何更新條款生效日期後,您繼續存取或使用平台或 Dimsuen App,即視為您絕對、無條件及具法律約束力地接受經修訂條款。如您不同意經修改條款,您唯一及專屬的補救方法是立即停止使用平台,並根據第14.2條申請關閉帳戶。
17. 聯絡我們
如對本條款有任何問題、疑慮或通知,請聯絡:
Dimsuen 支援團隊
18. 語言版本
本條款備有英文及繁體中文版本。如本條款的英文版本與任何非英文譯本之間存在任何衝突、差異、不一致或含糊之處,以英文版本為準。
Terms and Conditions
Last Updated: 7 May 2026
These Terms and Conditions ("Terms") govern your access to and use of the Dimsuen App and the Dimsuen Website (collectively, "Dimsuen User Platform"), and all associated services, platforms, and features owned and operated by Fate Hub Limited, its affiliates or third-party operators.
These Terms apply exclusively to Users who are approved to use services on the Dimsuen User Platform. If you are a spiritual, metaphysical or fortune-telling practitioner, advisor or consultant seeking to offer services through our Platform, please refer to the Terms and Conditions (Masters) available on the Dimsuen Master App.
Please read these Terms carefully before using the Dimsuen User Platform. By registering an account, making a Booking or otherwise accessing or using the Dimsuen User Platform, you conditionally agree to be legally bound by these Terms, which must be read closely together with, and are supplemented by, the Company's Privacy Policy, and any documents incorporated herein by reference. If you do not agree to these Terms, the Company’s Privacy Policy or any documents incorporated herein by reference, you must not register an account and must cease using the Dimsuen User Platform immediately.
1. Definitions
- "Booking" means a confirmed reservation made by a User for a Session with a Master.
- "Company" means Fate Hub Limited, a company incorporated under the laws of Hong Kong, and “we”, “us” and “our” shall be construed accordingly.
- "Dimsuen App" means the dedicated mobile application and user interface operated by the Company for general consumers and Users.
- "Dimsuen Content" means all materials displayed or performed on the Platform including Form and Medium, or other material, information, or content uploaded, submitted, posted, or transmitted by a user of the Platform on or through the Platform or otherwise provided by a user of the Platform to the Company and/or its third-party operators.
- "Dimsuen Master App" means the dedicated mobile application and user interface provided by the Company exclusively for Masters to register, manage their Profiles, and handle Bookings.
- "Dimsuen Services" means any services offered by the Company by itself or on behalf of the third-party operators on the Platform including but not limited to the use of the Platform.
- "Dimsuen Website" means the Company’s website at www.Dimsuen.com.
- "dynamically serve" means that the Platform’s automated systems algorithmically rotating, shuffling, allocating, and delivering Sponsored Content in real-time based on variable parameters, including but not limited to available ad inventory, pricing structures, active paid campaigns initiated by Masters, and the real-time geolocation or behavioral data of the User.
- "Fees" means the gross amounts specified by a Master and displayed on the Platform as payable by a User for a Session.
- "Form and Medium" means any mode, format, channel, or vehicle of communication, expression, or digital display, whether now known or hereafter devised, including but not limited to text, source or object code, images, graphics, charts, audio, video, audiovisual recordings, live streams, data, articles, blog posts, photographs, illustrations, animations, and any other digital or physical materials.
- "Hong Kong" means the Hong Kong Special Administrative Region of the People’s Republic of China.
- "Master" means any independent spiritual, metaphysical, or fortune-telling practitioner, advisor or consultant (including but not limited to feng shui masters, astrologers, BaZi consultants, tarot readers, name analysts and similar practitioners) whose application has been approved by the Company to offer services on or through the Dimsuen Master App and the Dimsuen Website.
- "Master Content" means any Form and Medium, or other material, information, or content uploaded, submitted, posted, or transmitted by a Master on or through the Platform or otherwise provided by a Master to the Company and/or its third-party operators.
- "Platform" means collectively the Dimsuen App, the Dimsuen Master App, the Dimsuen Website and all associated software, application programming interfaces, functionalities, and digital services operated by the Company.
- "Profile" means the public-facing listing and digital storefront of a Master on the Dimsuen User App, Dimsuen Master App and the Dimsuen Website, displaying information including but not limited to the Master’s name, photograph, biography, credentials, availability, and Fees.
- "Session" means a scheduled or instant digital consultation conducted between a Master and a User via video, voice, or text communication tools provided through the Platform.
- "Sponsored Content" means any promotional, marketing, or advertorial material (including but not limited to articles, blog posts, audio recordings, video clips, live stream streams, banners, or graphics) submitted by a Master or an authorized third-party advertiser that is featured, pinned, or displayed prominently on any interface of the Platform on a paid or commercially incentivized basis.
- "User" means any user who registers an account on the Dimsuen App to browse, book or purchases services from Masters on or through the Platform.
- "User Content" means any Form and Medium, or other material, information, or content uploaded, submitted, posted, or transmitted by a User on or through the Platform or otherwise provided by a User to the Company and/or its third-party operators.
2. Eligibility and Account Registration
2.1 Age and Legal Capacity Requirement
You must be at least 18 years old and possess the full legal capacity to enter into binding contracts under Hong Kong law to register an account or book a Session on the Dimsuen User Platform. By registering an account, you confirm that you meet these eligibility requirements.
2.2 Accuracy of Account Information
By submitting an application, you expressly represent and warrant to the Company that all information credentials, and documentation provided are true, accurate, complete, up-to-date and not misleading. Any misrepresentation or breach of this warranty , including the provision of forged, exaggerated, or fraudulent credentials, may result in immediate rejection of your application, suspension or permanent termination of your account, without prejudice to any legal remedies the Company may pursue under Hong Kong law.
2.3 Changes to Account Information
You are responsible for keeping your account information accurate, truthful, and up to date at all times.
2.4 Account Credentials and Security
You are solely responsible for safeguarding and maintaining the absolute confidentiality of your account login credentials (including usernames, passwords, and two-factor authentication tokens). You accept full and exclusive liability for all activities, transactions, and conduct occurring under your account. You must notify the Company immediately via email at admin@dimsuen.com upon discovering or suspecting any unauthorized access, security breach, or compromise of your account credentials. The Company shall not be liable for any loss, damage, or unauthorized data disclosure resulting from your failure to secure your account credentials.
2.5 One Account Per Person
Each individual is permitted to maintain one (1) active User account on the Platform. The creation of duplicate accounts, accounts under pseudonyms, or accounts utilizing falsified identities is strictly prohibited. The Company reserves the absolute right to investigate, merge, suspend, or permanently terminate any duplicate or suspected fraudulent accounts without notice.
3. The Company's Role as Marketplace Operator
3.1 Marketplace Only
The Platform operates as an online, multi-vendor marketplace designed to connects Users with Masters by facilitating digital connections and scheduling. The Company acts solely as a technology service provider and does not itself provide, sell, or resell spiritual, metaphysical or fortune-telling advice, services or consultation of any kind.
3.2 Independent Masters
Masters operate exclusively as independent service providers and contractors. Nothing in these Terms shall be construed as creating an employment relationship, joint venture, partnership, agency, or franchise between the Company and any Master.. The Company does not direct, control, or mandate the specific methodologies utilized by a Master during a Session, and the Company is not a party to, nor liable under, any agreement or transaction executed directly between a User and a Master.
3.3 No Guarantee of Quality or Outcome
While the Company maintains an internal vetting and verification onboarding process for Masters, such processes do not constitute an endorsement, warranty, or representation. The Company explicitly disclaims any and all liability regarding the quality, accuracy, reliability, cultural efficacy, or outcome of any Session or service or material provided by any Master. All Sessions are booked, undertaken, and relied upon at your own sole discretion and risk.
3.4 No Professional Advice
All services and materials offered through the Platform are strictly spiritual and interpretive in nature. They are intended solely for entertainment and personal guidance purposes. They do not constitute and must not be treated or relied upon as professional legal, medical, psychiatric, psychological, financial or any other category of regulated or professional advice.
3A. Platform and Dimsuen Content
3A.1 Use of the Dimsuen Content
3A.1.1 All Dimsuen Content are protected by copyright and/or other intellectual property rights. This Platform and the Dimsuen Content are intended solely for your personal and non-commercial use of the Dimsuen Services and may only be used in accordance with these Terms.
3A.1.2 If the Company agrees to grant you access to the Platform and/or the Dimsuen Content, such access shall be non-exclusive, non-transferable and limited license to access the Platform in accordance with these Terms. The Company may, in its absolute discretion and at any time, without prior notice to you, amend or remove or alter the presentation, substance or functionality of any part or all of the Dimsuen Content from the Platform.
3A.1.3 You shall abide by all copyright notices, trademark rules, information, and restrictions contained in the Platform and the Dimsuen Content accessed through the Platform, and shall not use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell or otherwise exploit for any purposes whatsoever the Platform or the Dimsuen Content or third party submissions or other proprietary rights not owned by you without the express prior written consent of the respective owners, or in any way that violates any third party rights.
3A.2 Company’s Liability for the Platform and Dimsuen Content
3A.2.1 The Company cannot guarantee the identity of any other Users or Masters with whom you may interact with in the course of using the Platform. The Company cannot guarantee the authenticity and accuracy of any content, materials or information which other Users, Masters, or third-party operators may provide. All Dimsuen Content accessed by you using the Platform is at your own risk and you will be solely responsible for any damage or loss to any party resulting therefrom.
3A.2.2 Under no circumstances will the Company be liable in any way for any Dimsuen Content, including but not limited to any errors or omissions in any Dimsuen Content, or any loss or damage of any kind incurred in connection with the use of or exposure to any Dimsuen Content posted, emailed, accessed, transmitted, or otherwise made available via the Platform.
3A.3 Sort Order
3A.3.1 We provide sorting and filter settings for you to adapt the search results to your preferences using criteria such as availability, price recommendations, popularity, reviews or other criteria. We continually optimize the Platform to provide you the best experience and may test different default sort order algorithms from time to time.
3A.3.2 From time to time, third-party operators may also have access to promotional programs (which may involve higher commission or other commercial arrangements) to improve their search ranking or visibility on the Platform. Any participating listings will be indicated as “Sponsored” or with a similar label.
4. User Obligations
4.1 Lawful Use
You agree to access and use the Platform only for lawful purposes and in a manner consistent with these Terms, all operational Platform policies, and all applicable laws and regulations.
4.2 Respectful Conduct
You agree not to engage in any of the following prohibited behaviors during any Session or across any communication sectors of the Platform:
- harassing, abusing, stalking, threatening, or intimidating any Master, User, or Company representative, or otherwise engaging in behavior that compromises the personal safety or psychological well-being of others;
- utilizing offensive, defamatory, profane, discriminatory, obscene, or inappropriate language or imagery within any Session, profile bio, or any part of the Platform; or
- engage in any conduct that may, or may reasonably be expected to, harm the reputation or interests of any Master, User or the Company.
4.3 Prohibited Activities
You must not engage in or attempt to facilitate any of the following prohibited activities:
- contacting, soliciting, or inducing Masters outside of the Platform for the purpose of bypassing or circumventing Platform fees or booking processes;
- recording, screenshotting, scraping, publicly broadcasting or sharing the content of any Session or Master Content without the explicit prior written consent of the Company and all relevant parties, and in compliance with applicable law;
- submitting, soliciting, or manipulating false, deceptive, misleading or fraudulent information, credentials, reviews or ratings;
- utilizing the Platform, its underlying data, user lists, or proprietary branding for any commercial advertising, or data-mining purpose not expressly authorised by the Company in writing.
4.4 Personal Responsibility
You explicitly acknowledge and agree that any decisions, actions, and omissions you make following, or in reliance upon, a Session are entirely your own personal responsibility. Neither the Company, its affiliates, nor any Masters accept or assume any liability, duty of care, or legal responsibility whatsoever for any decisions, actions, and omissions (including legal steps, medical paths, or life decisions) you undertake based on the interpretive, spiritual, or advisory content delivered during a Session or any Master Content. You accept all such services at your sole risk.
5. Bookings and Payments
5.1 Booking Process
Users may navigate the Platform to browse Master profiles, review their areas of expertise, availability and Fees, and make a Booking through the Platform. A Booking request initiated by a User constitutes an offer to purchase a Session, which shall be deemed f accepted, finalized, and contractually confirmed only upon the successful processing of payment and the automated issuance of a digital Booking confirmation through the Platform's payment processing system.
5.2 Prepayment
All Fees are denominated in the currency specified on the Platform and are payable in full by the User at the time of initiating a Booking request. No Session will be confirmed without payment being successfully cleared, authorized, and captured in full by the Company’s payment processing system.
5.3 Pricing
Fees are independently determined by individual Masters and displayed on their respective profiles. Notwithstanding such autonomy, the Company reserves the absolute right, in its sole discretion, to set, modify, or enforce minimum and maximum pricing guidelines from time to time. All prices are inclusive of any applicable taxes unless otherwise stated.
5.4 Payment Processing
Platform payments are processed by our designated third-party payment providers. The Company does not store your full payment card details. By making a payment, you agree to be bound by, and comply with the terms of the relevant payment provider.
5.5 Service Fees
The Company charges a non-refundable service fee on each transaction executed through the Platform to support the operation and maintenance of the Platform. Details of applicable service fees will be displayed at the time of Booking.
6. Cancellations and Refunds
6.1 General No-Refund Policy
All payments made on the Platform are final. Once a Booking is confirmed and payment is processed, no automatic right of cancellation, withdrawal, or refund is available to the User. Users are strictly required to review Master profiles, expertise, availability and Fees carefully before making a Booking.
6.2 Discretionary Refunds
The Company reserves the absolute right, in its own discretion and on a strict case-by-case basis, to consider individual refund requests submitted through the Platform’s designated support channels. The submission of a refund request creates no contractual entitlement or guarantee of approval. The Company's decision on any refund request or transactional dispute shall be final and binding upon both the User and the Master.
6.3 Refunds Due to Master
Notwithstanding Section 6.1, a full or partial refund may be arranged, in the Company's sole and absolute discretion, where the reason is directly attributable to the conduct or omissions of the Master, including but not limited to:
- the Master fails to attend a confirmed Session without reasonable prior notice to both the User and the Platform;
- the Master unilaterally terminates an active Session significantly earlier than the confirmed duration without reasonable cause or force majeure;
- the Master is determined by the Company to have violated the Platform's conduct standards in a manner that materially affected the safety, integrity, or delivery of the Session; or
- a technical issue originating exclusively on the Master's side renders the Session entirely unable to proceed or conclude.
In such cases, the Company may arrange a full or partial refund or issue equivalent Platform credits to the affected User's account in its sole discretion.
6.4 No Refund for Change of Mind
Refunds will not be granted on the basis of a User's change of mind, dissatisfaction with the spiritual style, delivery, perceived quality, content, or outcome of a Session or any Master Content, or disagreement with a Master's views, interpretations or advice.
6.5 Chargebacks
If a User initiates a payment dispute, reversal, chargeback through their issuing bank or payment provider without first submitting a refund request through the Platform, such action shall be deemed a material breach of these Terms. In such events, the Company reserves the absolute right to suspend or terminate the User's account and to take any other action including pursuing any legal or administrative remedies it deems appropriate. The Company further reserves the absolute right to hold the User directly liable for all associated administrative fees, bank charges, and reasonable legal costs incurred by the Company in defending against the unauthorized dispute.
7. Content and Reviews
7.1 User Content
You understand that, in the course of accessing the Platform or using the Dimsuen Services, you may provide information which may be used by the Company and/or its third-party operators in connection with the Dimsuen Services and which may be visible to other users of the Platform.
You maintain sole and exclusive liability for any User Content you submit, upload, transmit or share on the Platform.
By submitting, uploading, transmitting and sharing User Content, you represent and warrant that it is accurate, lawful, does not violate any decency standards, and does not infringe the rights (including the intellectual property, privacy, or proprietary rights) of any third party. You shall fully indemnify the Company against any third-party claims arising from your User Content.
7.2 Prohibited Content
You must not submit, upload, transmit or share any User Content that is:
- defamatory, abusive, hateful, threatening, obscene or indecent;
- false, deceptive, misleading or fraudulent;
- infringing any copyright, trademark, privacy or other intellectual property rights of any third party; or
- otherwise unlawful or in violation of these Terms.
7.3 Content Licence to the Company
By submitting uploading, transmitting and sharing User Content:
- you grant to the Company and/or its third-party operators a non-exclusive, worldwide, royalty free, fully-paid up, perpetual, irrevocable, transferable, and sub-licensable right to use, host, store, reproduce, modify, adapt, publish, distribute, display, and fully exploit such User Content, including all related intellectual property rights subsisted thereon, in connection with providing the Dimsuen Services and operating the Platform and the Company’s business, including but not limited to the promotion and redistribution of part or all of the Dimsuen Services and derivative works thereof in any media formats and through any media channels and for the purposes of operating, optimizing, improving and promoting the Platform and the Company’s services;
- you agree and authorize the Company to use your personal data in accordance with the Privacy Policy in effect from time to time;
- you hereby grant each user of the Platform a non-exclusive license to access your User Content through the Platform, and to use, modify, reproduce, distribute, prepare derivative works of, display and perform such User Content as permitted through the functionality of the Platform and under these Terms;
- you acknowledge and agree that the Company retains the right to reformat, modify, create derivative works of, excerpt, and translate any User Content submitted by you. For clarity, the foregoing license grant to the Company does not affect your ownership of or right to grant additional non-exclusive licenses to the material in the User Content, unless otherwise agreed in writing;
- you hereby represent and warrant that any content in your User Content (including but not limited to text, graphics and photographs) do not infringe any applicable laws, regulations or any third party rights; and
- you acknowledge and agree that all the User Content publicly posted or privately transmitted through Platform is the sole responsibility of you and that will not be liable for any errors or omissions in any content.
7.4 Content Moderation
The Company reserves the absolute right to monitor, screen, edit, hide or permanently remove any User Content immediately and without notice, if it considers such User Content to be in violation of these Terms, harmful to the Platform’s reputation, or otherwise inappropriate.
8. Sponsored Content and Featured Listings
8.1 Sponsored Content
The Platform may feature, display, or dynamically serve Sponsored Content submitted by third parties, including advertisers and Masters. All Sponsored Content will be clearly labelled with identifiers such as "Sponsored" or "Promoted" or similar markers to distinguish it from organic content.
8.2 Nature of Sponsored Content
The inclusion, display, or dynamic serving of Sponsored Content on the Platform does not constitute, and shall not be interpreted as, an explicit or implied endorsement or recommendation by the Company of the advertiser, Master or any products or services featured therein. The Company assumes no legal responsibility, duty of care, or civil liability for the accuracy, truthfulness, completeness or legality of any Sponsored Content.
8.3 Featured Listings
The positioning, visibility, ranking and prominence of Master profiles on the Platform (including the Platform’s search results and directory feeds) may be influenced by commercial arrangements, including paid promotional packages, bid-optimized fees, featured listing options selected by Masters. The order in which Masters appear does not solely reflect their ratings, reviews or service quality. For the avoidance of doubt, the display sequence, ordering, or algorithmic placement in which Masters appear does not solely reflect, imply, or guarantee their historical user ratings, qualitative reviews, experience levels, or intrinsic service quality.
8.4 User Discretion
Users are required to review Master profiles, ratings, credentials and reviews independently when making Booking decisions, regardless of a Master's ranking, promotional placement or featured status on the Platform. The ranking, or featured status of any Master profile on the Platform operates strictly as a commercial display mechanism and shall not serve as a substitute for a User's independent evaluation of a Master’s individual suitability.
9. Intellectual Property
All intellectual property rights subsisting in respect of the Platform belong to the Company or its third-party licensors. The Platform, the Dimsuen Services and the Dimsuen Content are protected by copyright and other intellectual property rights as collective works and/or compilations, pursuant to applicable copyright laws, international conventions, and other intellectual property laws. You undertake that: (a) you shall not modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works based on, distribute, perform, display, or in any way exploit, any part of the Platform and the Dimsuen Content, software, materials, or the Dimsuen Services in whole or in part; (b) you shall only download or copy the Dimsuen Content (and other items displayed on the Platform or related to the Dimsuen Services) for personal and non-commercial use only, provided that you maintain all copyright and other notices contained in such content; and (c) you shall not store any significant portion of any Dimsuen Content in any form. Copying or storing of any Dimsuen Content other than personal and non-commercial use is expressly prohibited without prior written permission from the Company or from the copyright holder identified in such Contents copyright notice.
10. Disclaimers
10.1 Nature of Services
All Sessions, readings, consultations, metaphysical services offered or facilitated through the Platform are strictly spiritual, esoteric, intuitive, and interpretive in nature and are provided exclusively for subjective guidance, personal reflection, and entertainment purposes only. They do not constitute professional advice (including medical, psychiatric, psychological, legal, financial, tax, or investment advice) of any kind.
10.2 No Warranties
To the fullest extent permitted by law, the Platform and all services facilitated therein are provided on an "As-Is" and "As-Available" basis and the Company explicitly disclaims all express or implied warranties, including but not limited to:
- the accuracy, truthfulness, reliability, completeness or spiritual efficacy of any content (including Master Content) or services on the Platform;
- the fitness, credentials, suitability, or competence of any Master for your specific needs; or
- the availability, security or error-free operation of the Platform at all times.
10.3 Third-Party Services
To the maximum extent permitted by law, the Company assumes no legal responsibility, duty of care, or liability for the acts, omissions, conduct, content or services of any third party, including but not limited to:
- any Master Content, any acts, omissions, statements or conduct of any Master, and any advice, readings, profiles, or materials provided by any Master (collectively "Master Liability");
- processing errors, delays, or data breaches originating within third-party payment gateways and billing providers; and
- the accuracy, safety, or privacy practices of any third-party websites or services linked to or from the Platform.
Your interaction with or reliance upon any such third-party services is strictly at your own risk.
11. Limitation of Liability
11.1 Exclusion of Indirect Losses
To the maximum extent permitted by applicable law, the Company, its directors, employees, officers, agents and affiliates shall not be liable to you and any third party for any indirect, incidental, consequential, exemplary, special, or punitive damages, including but not limited to loss of revenue, profits, data, reputation or opportunity, arising out of or in connection with your use of the Platform. This exclusion applies to, without limitation, any claims for loss of profits, loss of goodwill, loss of data, business interruption, or cost of substitute services, whether arising in contract, tort (including negligence), strict liability, or otherwise, even if the Company has been advised of the possibility of such damages.
11.2 Limitation
To the maximum extent permitted by applicable law, the Company's maximum aggregate liability of the Company, its directors, employees, officers, agents, and affiliates to any User for all claims, losses, damages, or causes of action (a “Claim”) arising out of or in connection with these Terms, the use of the Platform, or any Sessions (whether in contract, tort including negligence, breach of statutory duty, or otherwise) shall be strictly limited to the amount directly paid by that User for the specific Booking or transaction giving rise to the Claim.
11.3 Master Liability Claims
Any claims arising or in connection to Master Liability must be directed by the User to the relevant Master in the first instance.
12. Indemnity
You agree to fully indemnify, defend and hold harmless the Company, its parent entities, its directors, employees, officers, agents, and affiliates from and against any and all claims, losses, damages, liabilities, costs and expenses (including reasonable legal fees and court costs) arising out of or relating to:
- your use, or activities in connection with, of the Platform;
- any breach or alleged breach by you of these Terms or Platform policies;
- your violation of any applicable law or regulation; or
- your infringement or violation of any rights of a third party.
13. Dispute Resolution
13.1 User-Master Disputes
In the event of a dispute, grievance, or quality-of-service issue between a User and a Master (a “Dispute”), both parties should first attempt in good faith to resolve the matter directly through the Platform's in-app communication tools. The Company shall not be mediated into, nor maintain any civil liability for, private disputes resolved directly between you and a Master. If a mutual resolution cannot be reached within seven (7) business days, either party may escalate the matter to the Company’s support team for final administrative review under Section 13.2.
13.2 Platform Involvement
If a Dispute cannot be resolved under Section 13.1, either party may escalate the matter to the Company by contacting admin@dimsuen.com. The Company reserves its right, in its sole discretion, to investigate the Dispute and request information from both parties.
13.3 Company's Decision is Final
You agree that the Company's decision on any dispute, including decisions regarding refunds, account actions and content removal, shall be final and binding on all parties, to the extent permitted by applicable law.
14. Suspension and Termination
14.1 By the Company
The Company reserves the absolute right to suspend, restrict or terminate any User account at any time, immediately without prior notice or liability, if it reasonably believes that:
- you have breached these Terms or any Platform policies;
- your behavior or conduct poses a risk to other Users, Masters or the Company;
- your account has been flagged for or involved in fraudulent, deceptive, abusive or unlawful activity; or
- your continued presence or activity on the Platform is, in the Company’s sole and absolute discretion, detrimental to the commercial interests, operational integrity, or overall community safety of the Platform, Masters or other Users.
14.2 By the User
You may request the closure of your account at any time by contacting us at admin@dimsuen.com or through the account settings in the Dimsuen App. Account closure requests will be processed subject to the completion of the full settlement of any outstanding financial obligations or service fees owed to the Company. Closing your account does not entitle you to any refund of unused credits or prepaid amounts, except where required by law.
14.3 Effect of Termination
Upon termination, your right to use the Platform ceases immediately.
14.4 Survival
Sections that by their nature should survive termination (including but not limited to Sections 7.3, 9, 10, 11, 12, 14.3, this Section 14.4 and 15) shall continue to apply.
15. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong.
16. General Provisions
16.1 Entire Agreement
These Terms, together with the Privacy Policy and Disclaimer, constitute the entire agreement between you and the Company in relation to your use of the Platform as a User. This agreement supersedes and extinguishes all prior or contemporaneous oral or written representations, understandings, arrangements, warranties, or promotional statements made by either party in respect of the Platform.
16.2 Severability
If any provision of these Terms is or becomes invalid, illegal or unenforceable under applicable law, that provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, and the remaining provisions shall continue in full force and effect. If such modification is not possible, the relevant provision shall be severed and deleted. Any modification to or deletion of a provision under this Section 16.2 shall not affect the validity, legality, and enforceability of the remaining provisions of these Terms, which shall continue in full force and effect.
16.3 No Waiver
No failure, delay, or partial exercise by the Company in enforcing any provision, right, or remedy under these Terms shall constitute or be construed as a waiver of that provision, right, or remedy, nor shall it preclude or restrict any future or further exercise of that or any other right or remedy. Any waiver by the Company must be executed in writing to be legally effective.
16.4 Assignment
You shall not assign, delegate, subcontract, transfer, or encumber any of your rights, duties, or obligations under these Terms, in whole or in part, without the prior express written consent of the Company. Any attempted assignment in violation of this Section 16.4 shall be null, void, and of no legal effect.
The Company reserves the absolute right to assign, transfer, novate, or delegate any or all of its rights and obligations under these Terms without restriction, condition, or prior notice to you, including but not limited to cases of corporate restructuring, merger, acquisition, or the sale of all or substantially all of its assets.
16.5 Changes to These Terms
The Company reserves the right to amend, update, or modify these Terms at any time. When material changes are made, the Company shall provide you with reasonable advance notice through the Dimsuen App or to your registered email address. Your continued access to, or use of, the Platform or the Dimsuen App following the effective date of any updated Terms shall be deemed to constitute your absolute, unconditional, and legally binding acceptance of the revised Terms. If you do not agree to the modified Terms, your sole and exclusive remedy is to immediately cease all use of the Platform and request account closure under Section 14.2.
17. Contact Us
For any questions, concerns or notices relating to these Terms, please contact:
Dimsuen Support Team
Email: admin@dimsuen.com
18. Language Versions
These Terms are available in English and Traditional Chinese. In the event of any conflict, discrepancy, inconsistency or ambiguity between the English version and any non-English translation of these Terms, the English version shall prevail.
